Frequently Asked Questions
Product Question
Q1 What is the meaning of purpose of the three coloured lines in the HDMI video?
The light blue line is Progressive Motility (PR), the dark blue line is Non-Progressive Motility (NP), and the yellow line is Immotility (IM).
Q2 How long does the analyser take to fully charge?
It takes about two hours for the analyser to fully charge its battery.
Q3 How long does the analyser battery last once it’s fully charged?
The battery life is about three hours.
Q4 How does the analyser download the PDF report?
Please use a USB Drive to insert into the analyser (The capacity: 1 GB or more). Select the ''Utilities'' and ''Backup All Records'' icon. Select ''Backup'' and then the ''OK'' icon to compete the backup action. After that, you can insert this USB Drive into your PC/Laptop to preview or download all the records. Another way that you can prepare a RJ 45 Gigabit Ethernet Adaptor to connect the internet cable and the analyser, to preview or download the results. (Please refer to the LensHookeTM X1 PRO Semen Quality Analyser Product User Manual for detail.)
Q5 What is the meaning for the「＊」 appear next to the test result on the screen?
If you see the ''＊'' symbol appear next to the concentration value on the screen which means the sample might have aggregation, crystals, or bubbles. It might impact the test result. We will recommend you redo the test or note it on the data records.
Q6 What is the notice for using the LAN function?
1. The RJ 45 gigabit Ethernet adaptor type is suitable for Realtek RTL8153 and SMSC 7500 chip to connect to the analyser and the LAN.
2. Please use the following browser to active the access web page as advice: Firefox (Ver: 62 or more), Chrome (Ver: 69 or more), and Microsoft Edge for Window 10.
Q7 What volume of a sample can be applied onto the test area of the cassette (the minimum and maximum volume)?
The special Anti-Leakage design can contain a sample of around 900μL to prevent leakage if too much of the sample is applied. In theory, the analyser can detect a sample of around 0.5μL, but it is recommended to apply 40μL on the cassette.
Q8 Does the LensHooke License Dongle allow different boxes of cassettes for test?
Please use the cassette which is manufactured and supplied by Bonraybio Co., Ltd. and it is no problem for test. Besides, LensHookeTM Semen Test Cassette is disposable designed, please do not reuse it. There are 50 pieces cassette and one license dongle for one cassette box, and the license dongle containing the 50 licenses same as the cassette number. Therefore, if you reuse or lost the cassette, the used test will not be the same as your cassette number. Please refer to the user manual for details.
Q9 How do I conduct a sample liquefaction check by using C-KUP?
Please invert the C-KUPTM containing the sample a few times, and the sample will be drawn through the patented V-Stick. According to WHO 5th criteria, if the sample appears as 2cm threads, it means the sample is not completely liquefied. You have to replace the sample on a flat surface, and wait for 30 minutes (or you can replace in an incubator at 37℃). If it is in discrete drops, it means the sample is completely liquefied, and the sample is ready to be tested. Please ensure bubbles do not appear in the sample. (NOTE: Between the apex of the bottom of the bottle to the patented V-Stick is precisely calculated and designed for 2 cm.)
Q10 Why does the touch screen show the message ''Insufficient Storage Available'' ?
If the message ''Insufficient Storage Available'' appears on the screen, it means you have to back up and delete the records to release the analyser capacity. Please prepare the USB Drive which has a capacity of at least 1GB, and insert the USB Drive into the analyser. Select ''Utilities'' and then the ''Backup All Records'' icon to do a back up. Select the ''OK'' icon to complete the back up. You have to also select ''Utilities'' and then the ''Delete All Records'' icon to delete and release the capacity. Once you have deleted the records, they will be unable to be recovered.
Q11 Why does the touch screen show the message ''Movement detected'' ?
Specially designed for the analyser it can detect the movement to avoid the camera taking an unclear image and impacting the test result. If the message ''Movement detected'' appears on the screen, please select the ''OK'' icon, and remove the cassette. It is recommended that you replace the analyser on a flat surface. Please do not move the surface, cassette, or analyser during analysis. After that, immediately insert the cassette into the analyser, it will automatically analysis the semen test.
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QC Question
Q1 How many times can one bottle of the LensHookeTM X QC Beads (For Semen) be tested ?
One bottle can be tested up to ten times within 90 days and must be kept refrigerated when stored.
Q2 May I repack the LensHookeTM X QC Beads (For Semen) ?
Please refer to the user manual, it doesn't recommended any unauthorised repacking for LensHookeTM X QC Beads (For Semen). It might lead to the an inaccurate result. Once you have opened the screw cap of the LensHookeTM X QC Beads (For Semen), it is recommended that you to store it in a refrigerator at 2-8℃, it must be used within 90 days (DO NOT freeze).
Q3 What sample volume does a bottle of the LensHookeTM X QC Beads (For Semen) have?
One set of bottles contain three different bottles each with a different concentration level and each one is 2 ml.
Q4 What is the detect concentration level of the LensHookeTM X QC Beads (For Semen) for advice?
LensHookeTM X QC Beads (For Semen) is three bottle's pack. It includes three different concentration level by using the colour coding for the label, such as Negative Control (0M/mL), Level 1 (25M/mL±8), and Level 2 (50M/mL±12). Each batch concentration level will be slightly different for Level 1 and Level 2, it depends on the manufacturing. Please make sure to check whether the information of the colour box label and the bottle label is consistent with the product of the LensHookeTM X QC Beads (For Semen). If you have any questions, please contact the customer service centre.
Q5 How often should you conduct a Quality Control test for LensHookeTM X QC Beads (For Semen)?
It is recommended you do a quality control test for the analyser at least once a month, using all three different concentration levels of the LensHookeTM X QC Beads (For Semen).
Q6 What is the shelf life for LensHookeTM X QC Beads (For Semen)?
An unopened vial will last for 2 years. If you open the bottle cap, it will need to be stored in a refrigerator at 2-8℃, and it must to be used within 90 days (DO NOT freeze).
Q7 What advice would you give if the Quality Control test failed more than twice?
If the QC test result keeps failing, it may be that the LensHookeTM X QC Beads (For Semen) have expired, flipped, or mixed with another concentration level. Please use a new LensHookeTM X QC Beads (For Semen), a new cassette, a new dropper, and new drops of LensHookeTM X QC Beads (For Semen) to redo the QC test.
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Clinical Questions
Q1 What are the currently clinical comparisons units in global?
Taiwan: Chung Shan Medical University Hospital/ Lin shin Hospital/ Lee's Woman Hospital/ Min Sheng Hospital/ Taipei Veterans General Hospital
USA : Cleveland Clinic
Italy : Ecofoodfertility and Stanford University for different clinical projects.
Q2 How much does the sample apply onto the test area by a pipette?
We will recommended the user to apply 0.04 ml onto the drip area of the cassette for the test.
Q3 Does the sample have to be liquefied before test? What if the sample did not liquefy in 30 minutes?
According to WHO 5th recommended the sample has to be completely liquefied in 1 hour. You can place the sample in an incubator and set at 37℃ wait for 30 minutes. If you do not have an incubator, please place the sample on any flat surface and wait for 30 minutes. After 30 minutes, please check the sample if it is liquefied or not.
Q4 How does the algorithm distinguish each part of the sperm for morphology?
It based on the Kruger criteria, and our algorithm it built the data base to evaluate the morphology is normal or abnormal.
Q5 How do I know if it calculates 200 sperm of the sample?
According to WHO 5th recommended to calculate at least 200 sperm for motility and morphology. If concentration value is over >20M/ml, it means is over 200 sperm calculated. If it is lower than 20M/ml, it means the analyser calculate all of the view field.
Q6 How to confirm the accuracy of the result?
According to WHO 5th's recommendation , there is a reasonable difference acceptable range for the sampling and test. Please refer to WHO 5th Table 2-5, 2.8.5 example for concentration, Table 2-1, 2.5.3 example for motility, and Table 2-1, 2.17.2 example for morphology. If it is out of the acceptable range, there may be a sampling error. If so, it is recommended to redo the sampling and test.
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Warranty Question
Q1 How long is the warranty for the analyser?
The warranty lasts for 1 Year.
Q2 What is the application and working time if the product needs to be sent back to the customer service?
The customer informs the local distributor/responsible Account and sends the product back to the company. The local distributor/responsible Account will fill in the anomalous order to the Customer Service Centre. After the Customer Service Centre received the product, and it will conduct a situation analysis. About 10 working days to reply to the analysis and inform the customer if it belongs to the warranty maintenance scope (In warranty and non-human factors) or non-guaranteed scope. If it is in the warranty repair, we will reply when it will be repaired and sent it back.